Refund Policy

Last updated: August 27, 2026

Credit packs

Checkzi sells one-time credit packs. One credit can be used to generate one trading self-check. Credit packs do not renew automatically and expire 365 days after purchase.

Refund eligibility

You may request a full refund within 7 days of purchase if none of the paid credits from that order have been used. Refund requests made after 7 days, or after any paid credit has been used, are normally not eligible for a full refund.

We may provide a partial refund or account credit at our discretion when a verified technical problem prevented the service from working as described. This policy does not limit any non-waivable consumer rights that apply to you.

Duplicate or unauthorized charges

Please contact us promptly if you see a duplicate or unauthorized charge. We will investigate the payment record and work with our payment processor to resolve it.

How to request a refund

Submit a support ticket from your Checkzi account and include:

• The email address used for the purchase
• The order number shown in your payment history
• The reason for your request

Do not send card numbers or other sensitive payment credentials.

Processing time

Approved refunds are submitted to the original payment method. Your bank or payment provider can take additional business days to display the refund. Any unused credits issued by the refunded order will be removed when the refund is processed.

Chargebacks

Contact us before opening a payment dispute so we have an opportunity to resolve the issue. If a charge is disputed, unused credits associated with that order may be suspended while the dispute is reviewed.

Contact

For billing questions or refund requests, use the support ticket page in your Checkzi account.